Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://luna-step.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

COOKIES

Here is a list of cookies we use. We list them so you can choose whether to allow them or not:

  • _session_id: unique session identifier, allows Shopify to store session information (referrer, landing page, etc.).

  • _shopify_visit: no data held, persists for 30 minutes from the last visit. Used by Shopify’s internal stats tracker.

  • _shopify_uniq: no data held, expires midnight (visitor’s local time) of the next day. Counts the number of visits per unique customer.

  • cart: unique identifier, persists for 2 weeks, stores info about your shopping cart.

  • _secure_session_id: unique session identifier.

  • storefront_digest: unique identifier, used to verify access if the store has a password.

We also use log files, web beacons, tags, and pixels to collect browsing data.

When you make or attempt to make a purchase through the Site, we collect certain personal information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the Order Information we collect to:

  • Fulfill orders placed through the Site (including processing your payment, arranging for shipping, and providing invoices and confirmations).

  • Communicate with you.

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services (only with your consent).

We use Device Information to help us screen for potential risk and fraud, and to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above.

For example:

  • Our store is hosted by Shopify. Learn more about how Shopify uses your Personal Information here: Shopify Privacy Policy

  • We use Google Analytics to understand how customers use the Site. Learn more here: Google Privacy Policy

You can also opt out of Google Analytics here: Google Analytics Opt-Out

We may also share your Personal Information to comply with applicable laws and regulations.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising using the links below:

You may also opt out through the Digital Advertising Alliance: optout.aboutads.info

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise this right, please contact us using the information below.

We process your information to:

  • Fulfill contracts we have with you (e.g., when you place an order).

  • Pursue our legitimate business interests.

Your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete this information.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes to our practices or for legal and regulatory reasons.

CONTACT US

For more information about our privacy practices or to exercise your rights, please contact us:

📧 Email: service.lunastep@gmx.fr
📍 Mailing Address:
LunaStep
40 Rue de Gerland
69007 Lyon
France